%% Last Updated: - [[2021-02-22]] - [[2021-02-11]] - [[2020-09-12]] tags: [#kleur/rood] %% The ideal onboarding experience is: ## Timely It provides information just when customers are most likely to want it ![[This Simple Email From Apple Is a Brilliant Example of How to Delight Your Customers#^abe667]] ## On brand It upholds and communicates the brand's principles ![[This Simple Email From Apple Is a Brilliant Example of How to Delight Your Customers#^bc9ed1]] ## Personable It is sent from a real person that you can address ## Clear way to ask for help There are links to schedule a demo or conversation with someone from support ## DIY-friendly It includes links to documentation for customer who would rather do it themselves. ## Interactive tutorials An interactive tutorial helps considerably in getting a user started with a web app by simplifying the interface and walking them through it step by step. ## In practice - [[Apple]]: [[This Simple Email From Apple Is a Brilliant Example of How to Delight Your Customers | Inc.com]] %%[](k6%20(Company).md)]]: -  %% - [[next.js]](https://nextjs.org/) has two options: **Start learning** and **Documentation**. The first is an interactive tutorial. - [Gatsby](https://www.gatsbyjs.com/) has a **Try the tutorial** option ## See also - [[Product]] - [[Design]] - [[Software Development]] - [[Marketing]] ## References - [[k6 Tech Talk 20210217]]