- Author: [[Dale Carnegie]] - Full Title: How to Win Friends and Influence People - Tags:: books [[inbox]] -  - ### Highlights first synced by [[Readwise]] [[2020-09-03]] - Criticism is futile because it puts a person on the defensive and usually makes him strive to justify himself. Criticism is dangerous, because it wounds a person’s precious pride, hurts his sense of importance, and arouses resentment. ([Location 287](https://readwise.io/to_kindle?action=open&asin=B003WEAI4E&location=287)) - criticisms are like homing pigeons. They always return home. ([Location 326](https://readwise.io/to_kindle?action=open&asin=B003WEAI4E&location=326)) - “I consider my ability to arouse enthusiasm among my people,” said Schwab, “the greatest asset I possess, and the way to develop the best that is in a person is by appreciation and encouragement. “There is nothing else that so kills the ambitions of a person as criticisms from superiors. I never criticize anyone. I believe in giving a person incentive to work. So I am anxious to praise but loath to find fault. If I like anything, I am hearty in my approbation and lavish in my praise.” ([Location 548](https://readwise.io/to_kindle?action=open&asin=B003WEAI4E&location=548)) - The difference between appreciation and flattery? That is simple. One is sincere and the other insincere. One comes from the heart out; the other from the teeth out. One is unselfish; the other selfish. One is universally admired; the other universally condemned. ([Location 606](https://readwise.io/to_kindle?action=open&asin=B003WEAI4E&location=606)) - First, arouse in the other person an eager want. He who can do this has the whole world with him. He who cannot walks a lonely way.” ([Location 669](https://readwise.io/to_kindle?action=open&asin=B003WEAI4E&location=669))