%% date:: [[2023-06-14]] parent:: %% # [[The Path of Least Resistance]] speaker:: [[Irina Malgina]] - Process Manager BDO Digital Technology Services - 16 years testing and quality management - continuous learning and teaching ## Why are processes not followed? - [[Agile]] myths - Processes may not exist, or are not well-defined. - Processes aren't documented - Processes are too complicated - Conflicting demands - Different departments want different things from the team. - No automation and orchestration to help with processes. The people side is what counts. ## What should we do instead? - Quality sessions with each team - Focus on improvement - Simplify processes - Visibility - Explanation and training - Get management support ## Process management is a social activity - You must build connections - Communication is of utmost importance - Everyone shoudl be on board. ## Conclusions - Understanding and commitment is key - Expect change to take longer than expected - Commitment and compliance degrades over time. Plan for it. - Process management is a [[Continuous Improvement|Continuous]] activity